PROCESSING & SHIPPING

Processing Timeline

  • Handcrafted with Care: To ensure every gem is perfect, please allow 1–3 business days for your order to be processed before it is handed to the shipping carrier. While we strive for a quick turnaround, please note that processing can take up to 7 business days during major promotions or holiday seasons. The dates shown at checkout are estimates; actual arrival will vary depending on when your order is processed and shipped.
  • Batch Preparation: We often prepare shipping labels in advance to streamline our fulfillment workflow. If your order is marked as "Pre-Shipment," it means your label has been created, but your gems are still in the final stages of being packed. Tracking will update once the carrier scans the package.

Delivery Estimates

  • Domestic (US): Once handed to the carrier, shipping typically takes 3-10 business days depending on your location.
  • International: Delivery usually takes 2-4 weeks, but can be longer depending on your local customs processing.

Shipping Rates & Protection

  • Free Shipping: Available for US residents on orders of $75 and over.
  • Package Protection: We highly recommend selecting package protection at checkout.
  • Why it matters: Once a package leaves our Gaithersburg facility, the carrier (USPS/UPS) is responsible for it. Protection ensures coverage if your package is lost, stolen, or destroyed during transit.
  • [Click Here to File a Claim] (Only if insurance was purchased).

Important Logistics

Multiple Shipments: Due to high demand, some items may be mailed separately. You will receive tracking for each individual package.

  • Address Accuracy: Please double-check your address! If a package is returned to us due to an incorrect address, we are happy to reship it, but the customer is responsible for the new shipping costs.
  • International Fees: Customers are responsible for any additional taxes, duties, or customs fees incurred upon delivery in their home country.

Local Pick-Up

  • Address: 7429 Lindbergh Drive, Gaithersburg, MD 20879.
  • Hours: Monday–Friday | 8am–5pm.
  • Closed: Saturday, Sunday, and all major holidays